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Frequently asked questions.
Everything about the fragrances, ordering, shipping, payment and returns – answered briefly.
What is an Extrait de Parfum?
The highest concentration level in perfumery. All five fragrances – Braise, GOAT, Ambra, Nuit Bédouine and Lune Dorée – contain 30% fragrance oil – much more than an Eau de Parfum (usually 15–20%) or an Eau de Toilette. That makes them more intense and longer-lasting.
How long do the fragrances last?
Depending on skin type, 12–18 hours on the skin and longer on clothing. Tips for better longevity: How long does perfume last?
Which fragrance suits whom?
Braise (for him): warm, spicy and leathery, for evenings in autumn and winter. GOAT (for him): radiant and sweet-woody, for day and night, all year round. Ambra (for her): creamy, sweet and fruity, for day and night, all year round. Nuit Bédouine (for him): fruity-woody with pineapple, patchouli and cedar, for day and night. Lune Dorée (for her): captivating and warm with vanilla, praline and oud, for evenings in autumn and winter. All notes are listed on The fragrances.
Which fragrances go together as a pair?
Braise and Ambra. Both share a warm base of vanilla and complement each other well – for example as a gift for a couple. Ideas: Perfume as a gift.
How do I apply the fragrances correctly?
Two to three sprays on warm areas of skin such as the neck and wrists, from about 15 cm away. Do not rub it in. More on this: How to apply perfume.
Are the fragrances copies of well-known perfumes?
No. Braise, GOAT, Ambra, Nuit Bédouine and Lune Dorée are original compositions by Ombre & Feu, bottled in Germany.
How long is the delivery time?
The current delivery time is 2–4 business days. You order as usual in the shop; Braise, GOAT and Ambra cost €49.90 each, Nuit Bédouine and Lune Dorée €85.90 each. As soon as your parcel is on its way, you’ll receive an email with the tracking number.
How does 3 for 2 work?
Add any three bottles to your cart – the same or mixed. The third one is free and deducted automatically. With six bottles, two are free.
Do I need a discount code?
No. The 3 for 2 discount is applied automatically in your cart and at checkout.
When do I pay?
Payment is made when you place your order, using the payment method you choose. For Klarna, Klarna’s terms apply.
Can I cancel my order before it ships?
Yes. Write to us at bestellungen@ombrefeu.de before shipping – we will cancel the order and refund the amount. After receipt, the standard 14-day right of withdrawal applies.
Where can I see the delivery time?
In the cart, at checkout and in your order confirmation, your item shows “Shipping: delivery in 2–4 business days”.
Where do you deliver?
Within Germany, to all EU countries (except Cyprus) and to Switzerland – always with DHL, insured and with tracking. For deliveries to Switzerland, customs duties, import VAT and any carrier handling fees may be charged on delivery and are payable by the recipient.
How much does shipping cost?
Within Germany, nothing – standard shipping is free and the price shown is the final price. Express shipping is available within Germany only, for €14.99. Standard shipping to the EU costs €14.90 and to Switzerland €15.90. All details are on Shipping and payment.
How long does delivery take?
The current delivery time is 2–4 business days. As soon as your parcel is on its way, you’ll receive an email with the tracking number.
Can I have it delivered to a parcel locker?
Unfortunately not. Perfume contains alcohol and is classed as dangerous goods in limited quantities for transport. Delivery to parcel lockers (Packstation) is therefore not possible.
Can I have it delivered to a different address?
Yes, for example for a gift. Simply enter a different delivery address at checkout. Ideas: Perfume as a gift.
Which payment methods are available?
PayPal, credit card (Visa, Mastercard, American Express), Klarna, Apple Pay, Google Pay and Shop Pay. All details are available under Shipping and payment.
Can I return a fragrance?
Yes, within 14 days of receipt – as long as the seal on the bottle has not been removed. Once opened, returns are not possible for hygiene reasons. Details: cancellation policy.
How does a return work?
Please notify us of the return in advance at bestellungen@ombrefeu.de and send the item back sealed in its original packaging using a trackable shipping method. You bear the cost of the return.
What if my parcel arrives damaged?
Please contact us immediately with a photo at bestellungen@ombrefeu.de. For defective, damaged or incorrect goods, we cover the costs and arrange a replacement quickly.
Where can I find the ingredients?
The complete INCI lists of all five fragrances, with warnings and details of the responsible person, can be found under Ingredients & product safety and on each box.
I am sensitive to fragrance ingredients. What should I do?
Check the INCI list for the ingredient in question before buying and test the fragrance on a small area of skin first. How to read the list: Reading perfume ingredients.
Are the fragrances tested on animals?
No. In the EU, animal testing for cosmetic products and their ingredients has been banned since 2013.
How should I store my perfume?
Somewhere dark and cool with a constant temperature – ideally in its box, not in the bathroom. More on this: Can perfume expire?
