Shipping and payment

This translation is provided for convenience only. The German version is legally binding.

Delivery area

We deliver to Germany, to all countries of the European Union (except Cyprus) and to Switzerland. Delivery to other countries – including Cyprus – is currently not possible.

Shipping costs

We ship with DHL – insured and with shipment tracking. Standard shipping within Germany is free of charge. Express shipping is available within Germany only. For express shipping and for deliveries to the EU and Switzerland, the following shipping costs apply:

There are no additional packaging costs. The shipping costs are shown to you at checkout before you complete your order. In Switzerland, prices in the shop may be shown in Swiss francs (CHF) (converted); the shipping costs above are stated in euros.

Delivery time

The delivery time depends on the destination and the shipping method (see table) and applies from conclusion of the contract (working days are Monday to Friday, excluding public holidays). Orders are shipped from Germany.

Pre-orders: If you pre-order an item before its release, we ship it from the date stated on the product. For Braise, GOAT and Ambra, this is 2 November 2026. The shipping date is also shown in the cart, at checkout and in your order confirmation.

Customs and import charges (Switzerland)

Switzerland is outside the EU. For deliveries there, customs duties, import VAT and any carrier handling fees may be charged on delivery and are payable by the recipient.

Start of the delivery period

For payment methods with immediate payment (e.g. credit card, PayPal, Klarna, Apple Pay, Shop Pay), the delivery period begins on the day after conclusion of the contract or after the payment order has been issued, and ends on expiry of the last day of the period. If the last day falls on a Saturday, Sunday or a public holiday at the place of delivery, the next working day takes the place of that day.

Payment methods

You can pay with PayPal, credit card (Visa, Mastercard, American Express), Klarna, Apple Pay, Google Pay and Shop Pay. The available payment methods are shown to you at checkout.

Shipment tracking

As soon as your order has been shipped, you will receive an email with the tracking number.

Partial deliveries

If you order several items, we may ship the goods in several parcels depending on availability. This does not result in any additional shipping costs for you.

Shipping perfume

Perfume contains alcohol and is classified as a flammable liquid for transport (UN 1266, Class 3). We ship exclusively in limited quantities in accordance with Section 3.4 ADR, in tested outer packaging and with the prescribed labelling. Nothing changes for you – the shipment arrives as a normal parcel. For safety reasons, shipping by air freight and to parcel lockers (Packstation) is not possible.

Delays

We are not liable for delays caused by force majeure or by the shipping service provider for which we are not responsible. Your statutory rights remain unaffected.

Damaged shipments

If your shipment is visibly damaged on receipt, please contact us immediately at bestellungen@ombrefeu.de so that we can look into the problem and arrange a replacement as quickly as possible. Your statutory warranty rights remain unaffected.

Contact

Ombre & Feu Fragrance
Firat Tarti
Welper Str. 13A
49377 Vechta
Germany
Email: bestellungen@ombrefeu.de
Phone: 0173 3000986